Exchange and Return Policy
Replacement policy:
1- The customer has the right to exchange the product within three days of the date of receipt in the event of manufacturing defects or an error by the Mutamor store (with a photograph of the condition of the product upon arrival).
2- No exchange is accepted in the absence of manufacturing defects (to ensure the quality of dates from shipment).
Return Policy:
You can take advantage of our return policy according to the following conditions:
Return policy:
1- The customer has the right to return the product in the event of manufacturing defects or an error by the Mutamur store (with a photograph of the product's condition upon arrival).
2- Returns are not accepted in the absence of manufacturing defects (to ensure the quality of dates from shipment).
Return procedures:
•Return requests can be submitted within 3 days of receiving the product through the website or via the customer service number.
•After reviewing and approving the request, the product return process will be coordinated via the shipping company or any other means.
•The amount will be refunded to the customer using the same original payment method or through their bank account within 3-9 days of receiving the returned product.
• If the payment method is bank transfer, the transfer is made to the account of the sender and no third party is accepted.
If you need any further information, you can contact us via WhatsApp.
